Elements and Performance Criteria
- Prepare for complex communication
- Clarify communication objectives, confirm those to be present and identify the communication mode.
- Undertake analysis to anticipate the likely positions to be taken by those present on the matters under discussion.
- Research and organise subject matter, identify and record key points to be conveyed, and summarise information to counter other positions.
- Identify and incorporate requirements of legislation, policy and guidelines relevant to the discussion.
- Analyse and respond to opinions
- Evaluate discussion to identify impartiality, bias or unsupported argument.
- Record points of view of other speakers and present information to counter opposing views.
- Analyse reaction to speakers and their point of view to identify and manage emotional reactions and maintain objectivity.
- Examine opposing or challenging views for their value in achieving the same ends.
- Use active listening and questioning to clarify own understanding, challenge or justify other points of view.
- Present a convincing argument
- Choose communication approach to suit the given audience.
- Assert prepared position with conviction and purpose.
- Adjust verbal and non-verbal behaviour to maintain listener interest if the audience is unresponsive.
- Use questions to elicit feedback and check audience understanding.
- Respond to audience questions and arguments and support answers by reasoned explanation.
- Negotiate agreement where possible, concluding with a summary of agreed items.
- Develop a range of communication strategies
- Seek feedback from others and assess the outcomes of communication.
- Record and use lessons learnt to underpin future interactions.
- Develop and practise language structures and features that influence audiences to a preferred point of view.
- Explore and practise communication strategies for a range of workplace applications.
- Prepare for complex communication
- Clarify communication objectives, confirm those to be present and identify the communication mode.
- Undertake analysis to anticipate the likely positions to be taken by those present on the matters under discussion.
- Research and organise subject matter, identify and record key points to be conveyed, and summarise information to counter other positions.
- Identify and incorporate requirements of legislation, policy and guidelines relevant to the discussion.
- Analyse and respond to opinions
- Evaluate discussion to identify impartiality, bias or unsupported argument.
- Record points of view of other speakers and present information to counter opposing views.
- Analyse reaction to speakers and their point of view to identify and manage emotional reactions and maintain objectivity.
- Examine opposing or challenging views for their value in achieving the same ends.
- Use active listening and questioning to clarify own understanding, challenge or justify other points of view.
- Present a convincing argument
- Choose communication approach to suit the given audience.
- Assert prepared position with conviction and purpose.
- Adjust verbal and non-verbal behaviour to maintain listener interest if the audience is unresponsive.
- Use questions to elicit feedback and check audience understanding.
- Respond to audience questions and arguments and support answers by reasoned explanation.
- Negotiate agreement where possible, concluding with a summary of agreed items.
- Develop a range of communication strategies
- Seek feedback from others and assess the outcomes of communication.
- Record and use lessons learnt to underpin future interactions.
- Develop and practise language structures and features that influence audiences to a preferred point of view.
- Explore and practise communication strategies for a range of workplace applications.